Tally AMC

Whether you have just begun using Tally or it’s been years, our team with high expertise in Tally is always available to support your query and doubts, so for the continuity of your business support system you have to start / renew your Tally AMC (Annual Maintenance Contract). By renewing your Tally AMC you can continue using our uninterrupted support system with the phone email, chat, and remote support, not only this renewing your Tally annual cover contract properly from time to time make you our valuable customer with special privileges. It is not possible to wait for a person to visit your office when you need a query to be solved NOW. What you need is a Tally guide who can understand your requirement & offer an immediate resolution. That’s why people count onSAS when it matters the most. Our team of experienced Tally.ERP 9 support persons is just a phone call away.

What includes under AMC:

a) Training, Implementation & Maintenance on advance features & functionalities of Tally Software (Default Tally).

✔ GST (GST records & returns)

✔ TDS (Auto calculation of TDS)

✔ Payroll

✔ Advanced Inventory (Item Category, Cost Centre etc.)

✔ Banking Module (Bank Reconciliation, PDC, Cheque Printing etc.)

✔ Much more.

b) Synchronization: To ensure data synchronization between head office and branches.

c) Configuration of Tally.ERP9 and changes from time-to-time

d) Business Advisory Services: To provide suggestions as per best practice adopted by good companies.

e) To provide support to the users for issues or errors in Tally ERP9.

f) Re-installation / Re-Activation of Tally Software (Current Used Version and Release)

g) To provide support on customization solutions which are delivered / developed by SAS.

Type of AMC:

SAS introduced three packs of AMC and client may choose any one and anytime client may switch from Basic to Premium or Enterprise.

A. Basic AMC (Only Remote)

Remote Support:

SAS will provide the remote support to the client in working hours i.e 9:30am to 7:00pm from Monday to Saturday. Also, SAS would not able to provide the support on any Sunday as well as Gazetted holidays. The following methodology will be used for remote support:

✔ Telephonic Support

✔ Email Support

✔ Chat / message Support

✔ Remote access support (Team viewer, Any desk, etc.)

B. Premium AMC (Remote + Onsite)

On-Site Support

✔ SAS Functional Consultant would visit your office for Four days in a month (other than weekly off & holidays of the clients). He would provide you detail training.

✔ SAS expert Manager – Enterprise Solutions would visit your office for two half days (2 Hours per visit) in a month. He will clear all the doubts and would do software configuration wherever it is required.

Remote Support:

SAS will provide the remote support to the client in working hours i.e 9:30am to 7:00pm from Monday to Saturday. Also, SAS would not able to provide the support on any Sunday as well as Gazetted holidays. The following methodology will be used for remote support:

✔ Telephonic Support

✔ Email Support

✔ Chat / message Support

✔ Remote access support (Team viewer, Any desk, etc.)

C. Enterprise AMC (Remote + 4 Days visit + Dedicated support executive)

  Mode of Support under Enterprise AMC

• On-Site Support 

✔ SAS Functional Consultant would visit your office for full-time for full month (other than weekly off & holidays of the clients). He would provide you detail training and check work status on daily basis and report to client’s project coordinator.

✔ SAS expert Manager – Enterprise Solutions would visit your office for four half days (2 Hours per visit) in a month. He will clear all the doubts and would do software configuration wherever it is required.

✔ SAS Project Head would visit your office i.e. One visit / per month basis. He would do project review meeting.

• Remote Support:

SAS will provide the remote support to the client in working hours i.e 9:30am to 7:00pm from Monday to Saturday. Also, SAS would not able to provide the support on any Sunday as well as Gazetted holidays. The following methodology will be used for remote support:

✔ Telephonic Support

✔ Email Support

✔ Chat / message Support

✔ Remote access support (Team viewer, Any desk, etc.)

Benefits of Tally AMC:

I. Client would get regular updates.

II. Client would get opportunity to avail Training on valuable topics of Standard Tally Features.

III. SAS provides software support on first & high priority to AMC customers.

IV. Today’s time is valuable and client save the staff & management’s time through Tally AMC.

V. Client get ROI within few months of Annual Maintenance Contract.

VI. Client may increase profitability through fully utilization of standard Tally as well as customization of required functionalities.

VII. Business Advisory Services